Refund & Cancellation Policy

EsperWorks subscriptions are billed in advance on a monthly or annual basis. Since the service is provisioned immediately upon payment, we generally do not offer refunds for partial billing periods.

However, if you believe you were charged in error, or if there was a technical issue that prevented you from using the service, contact us within 7 days of the charge and we will review your case. We handle refund requests on a case-by-case basis and aim to be fair and transparent.

If a recurring payment fails, we will notify you by email and SMS and attempt to process the payment again within the next few days. If payment continues to fail after multiple attempts, your account may be transitioned to the free plan until the balance is resolved.

We never charge hidden late fees for failed payments. Your data will remain accessible for at least 30 days after a failed payment to give you time to update your payment method.

You can downgrade your plan at any time from your account settings. When you downgrade, the change takes effect at the end of your current billing cycle. You retain full access to your current plan features until the billing period concludes.

If your usage exceeds the limits of your new plan (for example, more clients or invoices than the lower plan allows), you will never lose existing data. However, you may not be able to create new items until your usage aligns with the plan limits.

You can cancel your account at any time through account settings or by contacting our support team. Upon cancellation, your subscription will not renew, and you will not be charged again. You can export your data (invoices, client records, expense logs) before canceling.

For any questions regarding billing, refunds, or cancellations, please contact us at billing@tryesperworks.com or through our contact form. We aim to respond to all billing inquiries within 2 business days.